Last updated April 2, 2026
Support
Email Koala Essentials support for help with installation, billing, privacy requests, or storefront setup.
What to include
- Your Shopify shop domain.
- The page or app area where the problem happens.
- A short description of what you expected and what happened instead.
- A screenshot or screen recording if the issue involves storefront display or theme setup.
- The billing plan or action involved, if the request is about billing.
What support covers
- Installation and setup help for Koala Essentials.
- Billing, cancellation, and refund questions for Shopify-managed charges.
- Privacy and deletion requests, including data redaction follow-up.
- Storefront widget, theme placement, and product setup questions.
Privacy and billing requests
Use the same support email for privacy, deletion, billing, and refund requests. Include the shop domain so we can locate the correct store.
Language and availability
Koala Essentials public support pages are available in English.
Public support pages are currently available in English.